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Terms of Service

Last updated: September 6, 2026

The short version

  • Our drafts are a starting point — a nexus letter or DBQ needs a licensed clinician's review and signature before you submit it.
  • We help you build strong documentation. We never guarantee a rating or an approval — no one honestly can.
  • You're responsible for the accuracy of what you provide; the documents reflect the facts you give us.

This summary is for quick reading. The full terms below are the authoritative version.

1. Acceptance of Terms

By accessing or using VA Claim Commander, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use this service.

2. What VA Claim Commander Is

VA Claim Commander is a self-service software tool that uses artificial intelligence to help veterans prepare documentation for VA disability claims. We generate draft documents including nexus letters, personal statements, and buddy statements based on information you provide and records you upload.

VA Claim Commander is NOT:

  • A law firm, attorney, or VA-accredited claims agent
  • A medical provider or healthcare service
  • A Veterans Service Organization (VSO) or accredited representative
  • Affiliated with or endorsed by the Department of Veterans Affairs

VA Claim Commander does not represent, present, or prosecute claims on behalf of any veteran, and does not decide what is filed. It prepares documentation that the veteran, or the veteran's accredited representative, uses to support the claim. Where a user directs the platform to transmit selected documents to VA (Section 4a), the platform acts only as a technical courier carrying out that user's instruction; the user remains the person filing. Veterans are encouraged to work with a free, VA-accredited VSO — find one near you.

3. Your Consent to Upload Your Own Records

By uploading documents to VA Claim Commander, you confirm that:

  • You are uploading your own medical records, military service records, or records you are legally authorized to use
  • You consent to AI processing of your documents for the purpose of generating your claim materials
  • You understand that your document content will be transmitted to Anthropic's AI service for processing, that the text of uploaded records is indexed for search through Voyage AI's embeddings service, and that scanned pages may be read with Amazon Textract — each as described in the Privacy Policy (Section 4)
  • You are not uploading records belonging to another person without their explicit written consent

Saved account on paid plans.On a paid plan, VA Claim Commander saves the case information you provide to your account so your work follows you across devices — this is on by default so you don't lose progress, as described in the Privacy Policy(Section 5b). You stay in control — the way to turn saving off is to delete your data: "Start Over" permanently erases your saved case at any time, and you may email support to delete your account and permanently purge all associated data. Unless cloud save is holding your case as described above, use remains session-only — nothing you enter is stored on our servers.

4. Documents Require Provider Review

All nexus letters and medical opinion documents generated by VA Claim Commander are drafts only. They must be reviewed and signed by a licensed healthcare provider before submission to the VA. By signing, the provider takes clinical and legal responsibility for the content of the document.

All generated documents require in-person clinical examination by a licensed provider for any fields requiring physical measurements. The provider must verify, correct, and complete all clinical findings before signing.

VA Claim Commander is not responsible for any document submitted to the VA without appropriate provider review and signature.

4a. Submitting Documents to VA Through the Platform

Commander for Advocates can transmit a document package to the Department of Veterans Affairs through VA's Benefits Intake API, at the direction of the accredited representative using the platform. When you use this feature:

  • You choose every document that is sent and confirm the package before it goes. Nothing is transmitted automatically.
  • You are the person filing. You are responsible for your authority to file on the veteran's behalf (for example, a VA Form 21-22a on record), for the accuracy and completeness of what you send, and for the veteran's identifying details entered with it.
  • VA Claim Commander transmits the package as you selected it and records VA's receipt and processing status with the case. We do not alter the documents, do not decide what is filed, and do not represent you or the veteran before VA.
  • Receipt by VA's intake system is not a decision on the claim, and we make no representation about how VA will process or act on what is filed.

5. No Legal or Medical Advice

Nothing in VA Claim Commander constitutes legal advice, medical advice, or a guarantee of any particular VA rating or benefit outcome. Veterans are encouraged to work with an accredited VSO, claims agent, or VA-accredited attorney for legal guidance specific to their situation.

6. Accuracy of Information

You are responsible for the accuracy of information you enter and documents you upload. VA Claim Commander generates documents based on the information you provide. Intentionally submitting false or fraudulent information to the VA is a federal crime under 18 U.S.C. § 1001.

AI-generated documents may contain errors. You are responsible for reviewing all generated documents for accuracy before presenting them to a provider for signature.

7. Payment and Refunds

Building and downloading your claim documents is free for veterans — there is no fee for generated documents. Optional paid offerings are billed separately through our payment processor (Stripe) at the prices shown on the pricing page: an optional Veteran Premium subscription that lifts monthly limits (cancel anytime, effective at the end of the billing period), and Commander Health's clinician review, a flat-fee service for a provider-signed nexus letter. Current pricing is always on the VA Claim Commander website. For subscriptions, refunds for an unused period are issued at our discretion; for a technical issue, contact support@vaclaimcommander.com within 48 hours.

8. Limitation of Liability

VA Claim Commander is provided "as is" without warranty of any kind. We are not liable for:

  • Any VA claim denial or unfavorable rating decision
  • Errors in AI-generated documents
  • Actions taken based on documents generated by this service
  • Any indirect, incidental, or consequential damages

Our total liability to you for any claim shall not exceed the amount you paid for the service giving rise to the claim.

9. Prohibited Uses

You may not use VA Claim Commander to:

  • Generate fraudulent VA claims documents
  • Upload records belonging to another person without authorization
  • Attempt to reverse-engineer or copy our AI prompts or systems
  • Resell or redistribute generated documents as your own product

9a. Your Data, Retention, Deletion, and Ownership Changes

How long we keep your information, how to have all of it permanently deleted (within 30 days of your request), what happens if there is a data breach, and your choices if VA Claim Commander changes ownership are set out in Sections 7a through 7d of the Privacy Policy, which forms part of these Terms. We will notify you by email of any change in ownership of the company.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of VA Claim Commander after changes constitutes acceptance. We will update the "Last updated" date at the top of this page when changes are made.

11. Contact

Questions about these Terms: support@vaclaimcommander.com

If you're in crisis or thinking about suicide, you're not alone. The Veterans Crisis Line is free, confidential, and available 24/7 — you don't need to be enrolled in VA care. Dial 988, then press 1 · Text 838255 · Chat online